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  Advertising

1. Shift Advertising dollars from print into Cable TV - Maximize Reach and Frequency for Best Return on Buy  - Using a similar annual budget (as spent on print), applied to the top 4 cable networks viewed by women 18-34, will deliver 62.4% of the cable market at a frequency of 9.2 times a week if spots are run for 41 weeks of the year, Monday through Saturday, airing from 8:00 A.M. to 10:00 P.M.

If, for the same money - buying the same number of spots, the buy is scheduled for 52 weeks of the year, Monday through Sunday, airing from 8:00 A.M. to 11 :00 P.M.; our reach increases to 77.4% at a frequency of 10.5. (For purposes of evaluation, a reach of 7 should be considered ideal)

If the flighting is weighted, to air more spots in the first quarter (51 spots/wk) and less during the summer (15 spots/wk), our reach remains the same, but frequency jumps to 13.1 in the first quarter and drops to a maintenance level in the summer of 4.4.


2. Include the Web Site Address on all printed material including ads, brochures, business cards and stationary, service trucks and TV spots. Appointments and sales generated from Web Site log-ones are more successful than normal lead box entries, because the Web Site does what is called "Pre-Framing" or in other words, pre-selling the customer.
 
The Gross Per Appointment average for 8 weeks
Lead Box - $28.99
Web Site - $158.24

During this same period, 41% of all Lead Box leads were developed into appointments. In comparison, 76% of the Web Site leads became appointments.


3. Establish an Aggressive PR Program - Begin by making contact with all major media news sources in the Metro Area, beginning with newspaper. Offer them information as they require it for feature articles on fitness and related issues. Set up a team of key spokes people within the company that could respond in minutes to any request from these reporters. We want to be quoted frequently to establish ourselves in the eyes of the community as the local authority on Fitness and Health Information.

Forward news worthy items in the health and fitness industry to the media with explanations of how ABC Fitness's program incorporates and covers these issues. Include updates on special holidays like National Fitness Month and what we're doing to observe the event.
 
Don't miss any opportunity to announce the addition of new equipment purchased for the centers that has some news worthy technology. We would also continue to announce the obvious new location opening, etc. as they come up.
 
Avoid the "Bad Press" blindside by showing the media that we're raising the bar for the industry and establishing a higher standard.
List our "Advisory Board" on PR releases: Pick responsible executive directors from the staff to be official representatives.


Establish A Separate Budget for Sponsorships and Charities
- Higher visibility with fitness related events will also enhance our brand identity with the general public. Seeing our name associated with the local marathon each year sends a message to the community that we are interested in bringing the people fitness. Visibility at other smaller shows and events puts a human face on the company.
 
Proposed Budget - $1,000 per center/yr ($500 per division) To be used in High School yearbooks / football programs, charity walkathons, etc. Designated by the individual managers, administered by the Advertising Department.


 
Improve the Product

4. Open at 6:00 A.M. - Many working people would find our facilities more convenient, if our hours of operation began earlier.

5. Add Pro Shop to Facilities - (Also expand into on-line sales through Web Site). Our 300,000 members buy fitness and health related supplies of all kinds. From sportswear to supplements and sports drinks, our members are consumers and we could be providing them with a convenient outlet for purchase. If selling at gym locations is out of the question, on-line purchases could be made through our web site. Fulfillment could be handled through our warehouse or third party vendors behind the scenes.
 
     Possible Line for After Market Sales:
     Sportswear
     Vitamins
     Supplements
     Sporting goods involved with lifting, braces and supports
     Diet Books
     Diet Drinks
     Sports Drinks

 
6. Expand the Web Site - Our web page can be expanded in many areas starting with a secure
area, accessed by password only, for our members as an enhancement to our product.

On Line Newsletter - (eventually we could reduce our printing costs as more members choose to receiving it on line, rather than mailed),
Gift Catalog,
Self-Help brochures
Contact with their trainer bye-mail
Personal log-on page for their daily workout stats
Sportswear and Supplements purchased on-line, as previously mentioned
Renewals transacted on-line

Identity Issues - We don't know what the public perception, or Identity of ABC Fitness
may be. So we don't know how to adjust it in our favor. We do know that
we share the industry's image of continuing to be "Hard Sell."


7. Adjust "Hard Sell" Image - Expand and Enhance the Service Aspect of Fitness - Our Service Manual stresses Service, but we need to do more. Give the customer what they want: Coach the sales staff in when to introduce price and when to let the prospect go and avoid the hard sell image that has developed.

8. Advertising Images - Stress the use of "Real People" in our spots and ads, including Boomers and Seniors will attract more of the 35 plus market. These people are motivated to join for health reasons not looks. Showing people in our ads that they can relate to is important. "Before and After" photos and stories can't be used enough to illustrate our success. Images of our service can best be illustrated with photos of instructors helping members on the exercise floor. These images should be used in all print and TV where possible to reinforce the "FREE Trainer" subject and better exploit our competitive advantage.

9. Copy Slant - Don't get customers to buy our brand at a cheap price - we want them to "join our
club" or "become a member." Increase use of Positioning Statement - "ABC Fitness gets results, one member at a time.
Become a member today!"

Target Audience

Targeting "Boomers"
The "Boomer" generation (37 - 57) that have grown 393% in the last 14 years and now occupy 23% of all health club members is a potential Target Market. Boomers also control 55% of the discretionary income and control 80% of all personal wealth in the market. By 2010 the 55 - 77 year old market ("Active Adults") will outnumber the 25 - 34 market.

For more information return to GregSchaale.com Home Page